سياسة الخصوصية

Privacy Policy (English)

Last updated: October 12, 2026

This policy explains how Wasl United Trading & Investment ("Wasl", "we") collects, uses and protects your personal data when you use the Wasl app to book a driver, the Wasl Driver app to work as a driver, or our website waslunited.com. By using the apps, you agree to this policy.

1. Data we collect

• Customers: name, phone number, email (if provided), saved addresses, car details (make, model, colour, plate number), booking details and history, and ratings you give.
• Drivers: name, phone number, email, verification documents (driving licence, national ID, criminal record certificate, photo), location while online and during trips, trip and earnings history, and ratings received.
• Collected automatically: location (with your permission) to set pick-up points, match drivers and track bookings; device information (model, OS, app version, push token); usage and crash data.
• Payments: electronic payments are processed by a licensed payment provider. We do not store full card details on our systems.

2. How we use data

• To create your account and provide the service, including matching customers with drivers.
• To verify drivers' identity and eligibility before they can accept bookings.
• To manage bookings, calculate prices, collect payments and pay drivers.
• To contact you about your bookings and account and send service notifications.
• For customer support and resolving complaints.
• To improve the apps and prevent fraud and misuse.
• To comply with applicable Egyptian laws.

We do not sell your personal data.

3. Sharing

• Between customer and driver: once a booking is confirmed, the driver sees the customer's name, pick-up address and car details, and the customer sees the driver's name, photo and rating, only as needed to complete the trip.
• Service providers: companies that help us run the service, such as hosting, maps and location, messaging and notifications, and payment processing, under data-protection obligations.
• Authorities: where required by law or to protect the rights and safety of users.

4. Security and retention

We use appropriate technical and organisational measures, such as encrypted connections and restricted access. We keep data while your account is active and afterwards only as long as legally required or needed to resolve disputes, then delete or anonymise it.

5. Your rights

You may request access to, correction of, or deletion of your data, or object to its use, in line with Egypt's Personal Data Protection Law No. 151 of 2020. You can turn off location or notification permissions in your phone settings at any time; some features may not work without them.

6. Account and data deletion

7. Children

The apps are not intended for anyone under 18, and we do not knowingly collect children's data.

8. Changes

We may update this policy from time to time and will show the latest date above. We will notify you in the app of material changes.

9. Contact

Wasl United Trading & Investment
Email: support@waslunited.com
Website: waslunited.com